Health & Wellbeing

Uncollected Children Policy

If a child is not collected, and the parent or carer has not notified us that they will be delayed, we will follow the procedure set out below:

Up to 15 minutes late

When the parent or carer arrives, they will be reminded that they must call High Class Sport to notify us if they are delayed Over 15 minutes late
If a parent or carer is more than 15 minutes late in collecting their child, the session leader will try to contact them using the contact details on file.
If there is no response from the parent or carer, messages will be left requesting that they contact High Class Sport immediately. The session leader will then try to contact the emergency contacts listed on the child’s registration form.
While waiting to be collected, staff will continue to supervise the child.
When the parent or carer arrives, they will be reminded that they must call High Class Sport to notify us if they are delayed, and that the child’s place at the club will be reconsidered if they fail to collect the child at the appropriate time
If there is no response, the session leader must contact Greg Perry immediately. The number of Greg Perry should be saved in the phone of all High Class Sport staff.

Over 30 minutes late

If the session leader has been unable to contact the child’s parents or carers after 30 minutes, the session leader will contact the local Social Care team for advice
The child will remain in the care of the staff member, until collected by the parent or carer, or until placed in the care of the Social Care team.

A further message will be left on the parent or carer’s telephone explaining events.

Managing persistent lateness

The director will record incidents of late collection and will discuss them with the child’s parents or carers. Parents and carers will be reminded that if they persistently collect their child late, they may lose their place at the session.